Privacy Policy
Your privacy is important to us at RidgeHarborView
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, you share information willingly. This may include your name, business name, email, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery times, and budget expectations to tailor our service to your needs.
Our website automatically gathers technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve site performance and understand how clients find our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how to better serve the business community in United States.
Information Sharing and Disclosure
RidgeHarborView respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and implement suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems equipped with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during communications between your browser and our services.
Limited Access
Access to customer data is allowed only for authorized staff who require it to deliver services.
Although we implement robust security measures, no method of transmission over the internet is completely secure. We keep updating our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention durations vary by the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: four years after last service interaction
- Payment transaction records: six years for tax and accounting requirements
- Website analytics data: 28 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 18 months of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our website may include links to external websites or services. This privacy policy covers only RidgeHarborView and our site. We are not responsible for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
RidgeHarborView Privacy Team
16 Magnolia Ave, New York
New York, United States 10001
Email: [email protected]
Phone: +1 212-555-0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.